Policies / Returns and refunds
Returns and Refunds
Our products are perishable: return conditions differ from those for a standard item. If something is wrong on arrival, you have 48 hours to let us know.
Damaged Package, Overheated, or Our Error
- Take a photo as soon as you receive it. Before putting anything away, photograph the package and its contents. This photo establishes the condition of the products on arrival.
- Let us know within 48 hours of receiving your package, at (819) 382-2300.
- Full refund if the issue is due to a fromagerie error.
Send the photo to info@fromagerielamoutonniere.com, or call us at (819) 382-2300.
Time before the refund appears on your statement: to be confirmed with the fromagerie.
Perishable Products Already Received in Good Condition
Return policy for cheese received in good condition (change of mind, customer ordering error): still not decided by the fromagerie. The full refund confirmed above applies to fromagerie errors; it says nothing about this case, and nothing is assumed in its place.
Made-to-Order Platters
Cancellation or change policy for a platter that has already been ordered: to be confirmed.